Effective Date: May 1, 2026

Welcome to the official Sanpellegrino website (“Site”). By accessing or using this Site, you agree to comply with and be bound by the following Terms & Conditions (“Terms”). Please read them carefully before making any purchases.

1. General

1.1 The Site is owned and operated by Sanpellegrino S.p.A. (“Sanpellegrino,” “we,” “our,” or “us”).
1.2 These Terms apply to all users of the Site, including visitors, browsers, and purchasers.
1.3 By using the Site, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. Products and Orders

2.1 All products listed on the Site are subject to availability. We reserve the right to discontinue or modify products at any time.
2.2 Prices displayed on the Site are in Euros (€) and include applicable taxes unless stated otherwise.
2.3 Orders are accepted at our discretion and confirmation of an order does not create any contractual obligation until payment is successfully processed.
2.4 We reserve the right to refuse or cancel orders for reasons including, but not limited to, product unavailability, errors in pricing, or suspicion of fraudulent activity.

3. Payment

3.1 Payment must be made in full at the time of purchase using the payment methods offered on the Site, including credit/debit cards and PayPal.
3.2 By providing your payment information, you confirm that you are authorized to use the payment method.
3.3 All payments are processed securely. We do not store full payment card details on our servers.

4. Shipping and Delivery

4.1 We aim to process and ship orders within 3–5 business days. Delivery times may vary depending on your location.
4.2 Risk of loss passes to you upon delivery. We are not responsible for delays or damage caused by third-party carriers.
4.3 Shipping costs are calculated at checkout and may vary depending on the delivery destination.

5. Returns and Refunds

5.1 Returns are accepted within 14 days of delivery, in accordance with our Return Policy. Products must be unused, in original packaging, and in saleable condition.
5.2 Refunds will be processed using the original payment method once the returned products are received and inspected.
5.3 We reserve the right to refuse returns that do not meet the Return Policy criteria.

6. Intellectual Property

6.1 All content on the Site, including images, text, logos, and designs, is the property of Sanpellegrino and protected by copyright and trademark laws.
6.2 You may not reproduce, distribute, or use any content for commercial purposes without our written consent.

7. User Conduct

7.1 You agree to use the Site for lawful purposes only.
7.2 You must not post or transmit any content that is illegal, harmful, or infringes on the rights of others.
7.3 We reserve the right to suspend or terminate your access for violations of these Terms.

8. Privacy

8.1 Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you consent to our privacy practices.

9. Disclaimers

9.1 The Site and products are provided “as is” without warranties of any kind.
9.2 We do not guarantee that the Site will be error-free or uninterrupted.
9.3 To the maximum extent permitted by law, Sanpellegrino disclaims all liability for damages arising from the use of the Site or purchase of products.

10. Limitation of Liability

10.1 Sanpellegrino’s liability for any claim arising out of these Terms or your use of the Site is limited to the purchase price of the product(s) involved.
10.2 We are not liable for indirect, incidental, or consequential damages.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by the laws of Italy.
11.2 Any disputes arising from these Terms or your use of the Site shall be resolved exclusively in the courts of Milan, Italy.

12. Changes to Terms

12.1 We may update these Terms at any time without prior notice.
12.2 The revised Terms will be effective immediately upon posting on the Site. Your continued use constitutes acceptance of the changes.