This privacy notice is intended to provide clear guidance on how Nestlé, including its Sanpellegrino division, collects, uses, and protects your personal information. It applies to individuals who interact with Nestlé services as consumers, explaining what types of personal data may be collected, the purposes for which it is used, and the rights you have to access, update, or limit the use of your information. The notice encompasses both digital and offline channels, including websites, mobile applications, consumer engagement services, in-store registrations, events, and social media platforms. Information collected from different sources may be combined, including data obtained from other Nestlé entities or authorized partners. Should you choose not to provide certain required personal data, some Nestlé services or products may not be accessible to you. This notice may be updated periodically, so it is advisable to review it regularly to stay informed.

Nestlé collects personal information from a variety of sources. Online, data may be obtained through company websites, mobile apps, or third-party social network platforms. Interactions with emails, messages, or customer support services also provide information. Offline methods, including printed registration forms, contest entries, promotions, and event participation, serve as additional data sources. Interactions with advertisements may also yield information, particularly when users engage with promotional content on external platforms. Furthermore, personal data may be generated internally through transactional records, purchases, or other interactions with Nestlé services, and additional information may be acquired from third-party social networks, market research firms, or public data sources.

The types of personal data collected include contact details such as name, postal address, email, phone number, and social network identifiers. Account-related information, such as login credentials or security questions, may also be stored. Demographic data, behavioral interests, and lifestyle information, including age, gender, location, favorite products, hobbies, and household details, are collected to enhance user experience. Technical data from devices, such as IP addresses, operating system, browser type, mobile identifiers, geo-location, and other device-specific information, may be captured automatically. Nestlé also tracks interactions with websites and communications, such as links clicked, pages viewed, duration of visits, and other usage metrics, often using automated technologies like cookies, web beacons, or third-party analytics tools. Feedback, survey responses, and content generated by users on social media platforms or Nestlé websites are also considered part of the data collected.

Nestlé does not intentionally collect personal information from children under 13 and will promptly remove data if discovered. For children under 16, personal data may be collected only with explicit consent from a parent or guardian.

Cookies and similar technologies are employed to improve website and application functionality, enhance user experience, and understand user behavior. Cookies may be necessary for the operation of sites, functional to store preferences or login information, or used by third parties for analytics and advertising. Users can control their cookie preferences through browser settings or opt-out tools provided by third-party services. Web beacons, log files, and heat mapping tools further assist in monitoring website activity, improving performance, and ensuring security.

Your personal data may be used to provide customer service, fulfill contracts, process orders, conduct marketing and promotions, personalize online experiences, improve products and services, and meet legal obligations. Data may be shared with service providers, credit agencies, and third parties involved in mergers or acquisitions. Third-party access is strictly controlled, limited to specific tasks, and must comply with confidentiality and security requirements. Nestlé does not sell or license your personal data for third-party marketing without your consent.